Stakeholders include individuals, entities or interest groups like employees, creditors, customers, suppliers, unions, various non-governmental organizations, that are interested in achieving the Company’s targets or in its activities.
1. Protection of Stakeholders
Our company pays the utmost attention to protect the rights of all stakeholders regulated by legislation and mutual agreements in its transactions and activities, and provides necessary information on these issues. Our company provides required opportunity for the stakeholders to be able to use the mechanisms such as compensation provided.
Where the stakeholder rights are not protected by legislation or mutual agreements, stakeholders' interests are protected in the framework of the rules of goodwill by considering the rights, opportunities and reputation of our Company.
Ziraat GYO plays a leading role in resolving and settling disputes that may arise between our company and stakeholders. In addition, where conflicts of interest arise between stakeholders, or a stakeholder is involved in more than one interest group, an extremely balanced policy is followed to protect the rights possessed, and it is aimed that each right is protected independently of each other.
2. Informing the Stakeholders
Open and honest communication channels have been established between our company and stakeholders, and it is important for the company that all stakeholders can obtain information on matters that concern them.
Stakeholders are adequately informed about our Company's policies and procedures through the Ziraat GYO corporate website regarding the protection of their rights. In line with public disclosure and transparency principles, a structure has been established to enable stakeholders to access information in a timely and complete manner. The disclosure policy can be accessed from the corporate website of our Company (www.ziraatgyo.com.tr).
Stakeholders are able communicate with authorized persons in our Company within the scope of the disclosure policy. Our employees, other than authorized persons, do not respond to questions and information requests from outside the Company.
Ziraat GYO considers the understanding of establishing open and honest communication with its employees as the basis of its Human Resources Management policy. Practices are created to increase employee satisfaction and productivity within the framework of human resources practices. The company informs its employees about issues such as policies, strategies and targets, and activities carried out to improve the working life and environment, and seeks their opinions on these issues.
3. Supporting the Participation of the Stakeholders in the Corporation’s Management
Our company tries to ensure the participation of stakeholders, especially employees, in the management, in a transparent, honest and accountable management approach, in a way that does not disrupt the company's activities. This is also included in the Company's internal regulations.
Activities reported by the stakeholders that are in violation of the legislation and unethical, are proceessed by the Investor Relations Department to be reported to the Corporate Governance Committee. Matters deemed appropriate by the Corporate Governance Committee are conveyed to the Board of Directors.
4. Human Resources Policy
In our human resources policy, which aims to put people at the center, our main goal is to have enough personnel in line with our goals, to work in the fields most appropriate to their knowledge and experience and to look to the future with confidence.
In reaching our goal;
• The principle of providing equal opportunities to people under equal conditions is adopted while creating recruitment policies and making career plans.
• The criteria for personnel recruitment are specified in writing and these criteria are complied with.
• In all rights offered to employees, employees are treated equally, and are provided with training programs to improve their knowledge, skill and manners.
• Decisions taken in relation to employees or developments that concern the employees are notified to employees.
• Employees are informed about job descriptions and distribution of company employees and performance criteria. Efficiency is taken into consideration in determining wages and other fringe benefits of employees.
• Measures are taken to prevent race, religion, language and gender discrimination among employees and to protect employees against physical, mental and emotional ill-treatment within the company.
• A safe working environment and conditions are provided for employees.
5. Relations with Customers and Suppliers
• Our company takes any and all types of measures to ensure customer satisfaction in the marketing and sales services it performs within the scope of its field of activity.
• The requests of the customers regarding the matters falling within the scope of our Company's field of activity are met promptly, and the customers are informed about the delays, if any, without waiting for the deadline.
• Quality standards are complied with in the activities and it is ensured that the standard is maintained. For this purpose, a certain guarantee of quality is provided.
• It is aimed to ensure the confidentiality of information regarding customers and suppliers within the scope of trade secrets.